Queue Management System Reduces Waiting Times.

 

The most obvious way to reduce queues is to increase the service points available - more retail tills open or more bank cashiers for example.

 

But is this cost effective?

 

A CCTV queue management system gives you the information you need to test which measures reduce queues, and which are the most profitable.

 

The queue management system reports

 

 

 

  • The number of people currently in a queue.

  • The queuing time of the last person to leave the queue

  • The number of active service points (for example ticket booths or retail checkouts)

  • The average queuing time over the last, say, 15 minutes

  • How many people left the queue before reaching the front.

  • How many people jumped the queue.

  • The average queue length

  • Daily figures, for example, 95% of people queued for less than 5 minutes.

 

In a Retail Sensing system, overhead CCTV cameras are linked to people counting units. The system updates queue length and current waiting time every minute and shows it on computer screens. For queuing over a large area, several cameras are connected to together.

 

 

Of course, our system doesn't just provide queue management information, it also records footfall (people counts) and shows hotspots of the areas people visit.

 

With our queuing information system, managers can test different strategies to reduce queuing times - is it just a case of allocating more staff or are there other ways to reduce queues?

 

As queuing data can be integrated with a POS (point-of-sale) system, retailers can check whether reducing queues not only makes for happier customers but also increases sales.

 

By comparing queuing times across retail stores and departments, companies can help managers plan for when to perform tasks like restocking shelves and when to instead have staff looking after customers. It also provides managers with evidence that they need resources for more staff at busy periods.

 

Monitoring queues is not just useful for retailers. Airports, for example, use video queue monitoring to see how long people are waiting to go through security, and banks improve their service by measuring queue lengths

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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