Customer Charter 

Our Commitment to You 
 
At Johnston Retail Services, we are dedicated to delivering innovative solutions and exceptional customer experiences. This Customer Charter outlines the standards of service you can expect when engaging with us. 
1. Customer Focus 
 
We place our customers at the centre of everything we do, striving to understand and meet your unique needs. 
We aim to build long-term partnerships through trust, reliability, and a focus on delivering value. 
2. Service Excellence 
 
We are committed to: 
 
Providing innovative, high-quality solutions in customer analytics, loss prevention systems, and digital signage. 
Ensuring our services are efficient, reliable, and tailored to your business goals. 
Continuously improving our offerings to meet and exceed your expectations. 
3. Responsiveness 
 
Availability: Our team is available to support you during business hours, ensuring timely responses to inquiries and concerns. 
Resolution: We aim to resolve issues quickly and effectively, keeping you informed throughout the process. 
Feedback: We actively listen to your feedback and use it to enhance our services. 
4. Communication 
 
We communicate clearly and transparently, providing accurate information and updates about our services. 
Our team will always use professional, respectful, and courteous language when interacting with you. 
5. Fairness and Respect 
 
We treat all customers with dignity, fairness, and respect. 
We uphold principles of equality, diversity, and inclusivity in all our interactions. 
6. Confidentiality and Data Protection 
 
Your privacy is paramount. We adhere to the General Data Protection Regulation (GDPR) and Irish data protection laws to safeguard your information. 
All data shared with us is handled securely and used solely for the purposes of delivering our services. 
7. Accountability 
 
We take responsibility for our actions and are committed to resolving any errors or issues promptly. 
We adhere to all applicable laws, regulations, and ethical standards in our industry. 
8. Environmental Responsibility 
 
We are committed to sustainability and minimising our environmental impact. 
Our solutions are designed to support environmentally conscious practices in the retail industry. 
9. How to Contact Us 
 
If you have any questions, concerns, or feedback, we are here to help. You can reach us via: 
 
Phone: 01 281 8110 
Email: customercharter@retailservices.ie 
 
We welcome your feedback and suggestions, as they are invaluable in helping us improve our services. 
10. Complaints and Escalation 
 
If you are dissatisfied with any aspect of our service: 
 
Contact our customer service team in the first instance to resolve the issue. 
If the matter is not resolved to your satisfaction, escalate the complaint by contacting customercharter@retailservices.ie 
We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. 
Our Promise to You 
 
At Johnston Retail Services, we are committed to delivering exceptional service, fostering positive relationships, and helping your business thrive. Your success is our success, and we are dedicated to supporting you every step of the way.